Store Policies
Our Mission
To provide quality custom rigging supplies and solutions, with unparalleled service, while developing trusting partnerships with our customers, vendors and employees.
General Terms:
Seller makes no warranty of merchantability or fitness for any particular purpose or any other warranty, express or implied. Unless specifically stated, products are of commercial quality and standards and buyer must determine suitability for their particular use or purpose. Buyer assumes all risk and liability whatsoever resulting from the use of all products, whether used singly or in combination with other product or component. When applicable and requested, material certification provided by the manufacturer is passed along with no representation made as to their accuracy.
Return Policy:
Promptly following receipt of goods Buyer shall inspect same. Any claims for shortages, damage, defects or other reasons for unsuitability must be made within 10 days after receipt of goods. All claims not made, in writing to the Seller within the specified time period shall be deemed waived. Seller will not pay any claim for labor, delays, or damage by reason of their use.
Merchandise in its original condition may be returned for credit within 10 days of receipt of material. No material shall be returned without the written consent of the Seller. Industrial Rope will provide a Return Goods Authorization (RGA) number on request. Write the RGA number on the outer carton and return the merchandise FREIGHT PREPAID to the warehouse indicated on the RGA instructions.
Shipping & Handling:
Most orders will be shipped via UPS. We mainly ship to the Continental U.S, but we will ship to other countries with extra postage charges that apply. Orders of exceptionally large weight may be shipped via other methods. Shipping charges shown at time of order may include a handling charge in addition to the UPS shipping charges. Stock items usually ship within 48 hours. If you have specific delivery requirements, please call and we will do our best to meet your needs.
Additional shipping charges may apply for non-commercial destinations, incorrect shipping choices and methods, e.g. customer pickups, unless approved in advance. Please call before ordering with questions.
All shipments received damaged or missing items should be specifically noted on delivering carriers paperwork before signing.
Non-Contiguous States:
May require additional billing, please contact us before ordering to determine additional charges. sales@industrialrope.com
Customer Service:
For Sales or Technical Assistance Please Call:
888.345.0919 or 513.941.2443 or
Email: sales@industrialrope.com
For Quotes:
Call: 888.345.0919 or 513.941.2443 or
Email: sales@industrialrope.com
To request a general catalog:
Call: 888.345.0919 or 513.941.2443 or
Email: sales@industrialrope.com